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Participant
Oct 18, 2023 9:33 AM UTC
Answered

CC Animate crashes when I import Illustrator file

CC Animate crashes when I import an Illustrator file. Yesterday it worked just fine. Now every time I import to Stage an .ai file, the app crashes.

    tonilo66Correct answer
    Participant
    Oct 18, 2023 10:31 AM UTC

    reset your preferences.


    I fixed it. FYI, it had to do with an unembedded image in the .ai file. 

     

    5 replies

    kglad
    Community Expert
    Community Expert
    Oct 18, 2023 9:37 AM UTC

    drag the ai file to animate

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    tonilo66Author
    Participant
    Oct 18, 2023 9:43 AM UTC

    Same problem. Crashes as well.

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    kglad
    Community Expert
    Community Expert
    Oct 18, 2023 9:53 AM UTC

    reset your preferences.

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