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Communication27659139632z
Participant
April 25, 2025
Question

Crash d'Animate au démarrage

  • April 25, 2025
  • 3 replies
  • 154 views

Bonjour, 

 

Je n'ai jamais réussi à lancer Animate, alors que je travaille sans difficulté sur Premiere, Indesign, Illustrator, Photoshop... 

Dès le lancement de l'application, j'ai un rapport d'erreur qui s'affiche : <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8F4AD5BB6">

 

en pièce-jointe le rapport complet.

Savez-vous ce que cela veut dire ?

 

Version Animate : 24.0.8

 

Merci pour votre aide !

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 25, 2025

what does device manager show for graphics?

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 25, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
C
Communication27659139632zAuthor
Participant
April 25, 2025

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="14.0.0.202310260823_2e78abe" clientVersion="14.0.0.202310260823_2e78abe" applicationName="Adobe Animate" applicationVersion="24.0.8" build="24.0.8.70" source="Windows-Client" crashType="n/a">
<time year="2025" month="4" day="25" hour="10" minute="15" second="43" timeoffset="60" timezone="Paris, Madrid (heure d’été)"/>
<user guid="a54938de-00ba-405c-8df3-ce3c8c86b45a"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19045" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="65327" machine="11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz" model="Intel64 Family 6 Model 141 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2304 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA RTX A2000 Laptop GPU" description="NVIDIA RTX A2000 Laptop GPU" driverDate="20250314000000.000000-000" driverVersion="32.0.15.7283" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_25B8&#38;SUBSYS_22D817AA&#38;REV_A1&#92;4&#38;524EA00&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8F4AD5BB6">
<backtrace crashedThread="0">
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
ab6a0e02-797c-486d-b242-3243cedbd5f1
</sessionId>
</crashreport>

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