Crashing on Export

Forum|Forum|3 years ago
April 24, 2022
2 replies
228 views

In the newest version of animate, I'm experencing consistent crashing and closing when I export a sequence twice or so in the same session. Has anyone else experienced this?

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A

Arvind Singh Tanwar

Adobe Employee

@Matty Kiel It is working fine at our end. Can you please share sample fla file and video recording of the issue here for us to take a look ?

kglad

Community Expert

reset your preferences:

1.assign (if none now exist) a custom keyboard shortcut:

2.reset your preferences* (you should not give up on this until you've tried several times)

3.confirm you were successful by checking your keyboard shortcut was reset

if it's not, return to step 2

if it is reset, check if the problem is resolved

* press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

Matty KielAuthor

Participant

I just switched over computers (mac) so my preferences were resent, and the issue has been happening to me consistenly on both systems I believe since the latest update.

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