Creative Cloud - Quick Actions - Animate From Audio

Forum|Forum|4 months ago
September 6, 2025
3 replies
162 views

Hello,

I regularly create characters using animate from audio on the creative cloud, however this morning I keep getting the error that 'we are unable to contact our service - internal error. I have restarted my computer and cleared cache and cookies and it's still not working. Please can this be sorted asap. I need this for my work.

Cloud storage web assets

Joseph Labrecque

Community Expert

I did see a report of some errors with Express this morning - this may have to do with that. I think it has been resolved.

Side-note: this is the forum for Adobe Animate... which is completely different from both Adobe Character Animator and the feature of Adobe Express I think you are using. Yes, Adobe has made this all very confusing.

kglad

Community Expert

there were a couple of major issues yesterday, but they're resolved now.

kglad

Community Expert

it's probably on adobe's end.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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