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Anonymous
Mar 26, 2023 7:04 PM UTC
Question

Curser Infinite Loading Loop

Adobe Animate Bug - YouTube

In this video demonstration, you can see I am having great difficulty using the software due to a bizarre bug.

It is as if the program is on a constant loading loop, bumping my curser out of the interactive context menus,

thus preventing me from meaningfully interracting with most User Interface elements.

How on Earth do I solve this problem?

My Computer Specs:
Windows 10

Intel i7-11700k

Nvidia RTX-3060

32gb RAM

1tb Samsung 860 EVO Sata III SSD

Thanks to anyone who can help me in advance.

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    5 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Mar 27, 2023 1:19 AM UTC


    uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

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    Anonymous
    Mar 27, 2023 2:51 AM UTC

    The footage I uploaded is from a reinstallation where I had uninstalled the preferences as well.

    I also uninstalled Creative Cloud and reinstalled it.

    I have tried "Repairing" it, but that also has not worked.

    I have tried resetting the Creative Cloud app, but that has not worked.

    Is there anything I am missing? Perhaps it's a problem with the version?

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Mar 27, 2023 2:58 AM UTC

    test by installing a previous version.

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