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Inspiring
Mar 23, 2023 3:04 PM UTC
Question

Dialogue box closes when using left and right arrows on "save" and "export"

Hello, when saving or exporting with the latest Aniamte updates, the dialoge box appears but disappears immediately when I move the cursor with the left or right arrow (or up and down) in the file name.

There's no way to get the cursor where you want it except by clicking in the exact position with the mouse or pen, which is of course slows things up (and is error-prone).

I am up-to-date with the last version and have noticed this since the previous update.  Thank you.

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    9 replies

    JoãoCésar17023019
    Community Expert
    Community Expert
    Mar 24, 2023 11:48 PM UTC

    Hi.

     

    This problem also happens to me. I'm using v23.0.1. So I guess it's a version issue and not an installation issue.

     

    Please let the Animate team know about it:

    https://www.adobe.com/products/wishform.html

     

    Regards,

    JC

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    Inspiring
    Mar 25, 2023 12:48 AM UTC

    Hi. I'll do that, thanks for the suggestion!

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    kglad
    Community Expert
    Community Expert
    Mar 23, 2023 3:07 PM UTC

    reset your preferences:

    uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then reinstall animate and test.

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    Inspiring
    Mar 24, 2023 11:21 PM UTC

    Thank you for the answer, kglad. I tried that but, I uninstalled (including prefs) and reinstalled, but unfortunately it didn't make a difference. By the way, is there a way of deleting the Preferences without uninstalling? I used to know where to look but I can't find them in Mac OS Ventura. 

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    kglad
    Community Expert
    Community Expert
    Mar 24, 2023 11:25 PM UTC

    something else on your computer is causing the problem.

     

    and there's no location/step for all preferences.

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