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Known Participant
Jun 24, 2024 11:18 AM UTC
Question

Dont work import PSD files to Animate

Hi, when I import PSD file to Animate, show me Error window and Animate is crash. Import PSD files dont work last few monts. Do you have same experience somebody? Help me please.  Sorry for my basic english, I learning to write without Google translater :).

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12 replies

Mario_CR
Community Expert
Community Expert
Jun 27, 2024 4:35 PM UTC

Can you upload the PSD file to a server and share it?

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Known Participant
Jun 27, 2024 6:20 PM UTC
Mario_CR
Community Expert
Community Expert
Jun 27, 2024 6:33 PM UTC

Thank you, looks like the source of the problem is the text;

If you convert the text layers to shapes in Photoshop then it seems Animate is able to import it:

 

But yeah I would say this is a bug. Report it here: https://www.adobe.com/products/wishform.html

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Community Expert
Jun 26, 2024 2:04 PM UTC

I have had this issue before too. I believe it's a bug and they are working to fix it. 

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Known Participant
Jun 27, 2024 2:54 PM UTC

I also hope if it is a bug they are working on removing it :). But it doesn't solve my current problem and I have to import to Animate individual layers as PNG :(.

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kglad
Community Expert
Community Expert
Jun 24, 2024 1:46 PM UTC

does that occur with all psd files or just one, in particular?

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Known Participant
Jun 25, 2024 11:11 AM UTC

Unfortunately all PSD files.

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kglad
Community Expert
Community Expert
Jun 25, 2024 2:05 PM UTC

set a custom keyboard shortcut, if you have none

uninstall animate, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
reinstall animate

confirm the shortcut was reset

 

if it was, retry importing a psd file

if it was not, retry resetting preferences.

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