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Known Participant
June 24, 2024
Question

Dont work import PSD files to Animate

  • June 24, 2024
  • 3 replies
  • 1223 views

Hi, when I import PSD file to Animate, show me Error window and Animate is crash. Import PSD files dont work last few monts. Do you have same experience somebody? Help me please.  Sorry for my basic english, I learning to write without Google translater :).

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3 replies

Mario_CR
Community Expert
Community Expert
June 27, 2024

Can you upload the PSD file to a server and share it?

Known Participant
June 27, 2024
Mario_CR
Community Expert
Community Expert
June 27, 2024

Thank you, looks like the source of the problem is the text;

If you convert the text layers to shapes in Photoshop then it seems Animate is able to import it:

 

But yeah I would say this is a bug. Report it here: https://www.adobe.com/products/wishform.html

Community Expert
June 26, 2024

I have had this issue before too. I believe it's a bug and they are working to fix it. 

Known Participant
June 27, 2024

I also hope if it is a bug they are working on removing it :). But it doesn't solve my current problem and I have to import to Animate individual layers as PNG :(.

kglad
Community Expert
Community Expert
June 24, 2024

does that occur with all psd files or just one, in particular?

Known Participant
June 25, 2024

Unfortunately all PSD files.

kglad
Community Expert
Community Expert
June 25, 2024

set a custom keyboard shortcut, if you have none

uninstall animate, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
reinstall animate

confirm the shortcut was reset

 

if it was, retry importing a psd file

if it was not, retry resetting preferences.