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Bar24076567wq84
Participant
Apr 17, 2022 3:42 PM UTC
Question

Downloading

Hey, everyone. I’m having a big problem and I'll be very glad for your help.

A couple of weeks ago, I payed for subscription to Adobe Animate, yet until this day, I never got the software for my computer, and furthermore, I keep getting payed for subscription to the credit card that I was using despite never receiving the software.

What should I do? I’m afraid to redownload it, because it'll mean I'll have to spend more money for subscription, despite the fact that I already did, and all of that only for a chance to not getting the software again.

 

Can you please tell me how do I get out of this mess?

 

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    2 replies

    Community Expert
    Nick GioiaCommunity Expert
    Community Expert
    Apr 20, 2022 2:31 PM UTC

    Try and uninstall completely and reinstall. Also, make sure you have the latest updates. 

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    Colin Holgate
    Colin Holgate
    Inspiring
    Apr 17, 2022 5:17 PM UTC

    Follow this article to get the Creative Cloud desktop applicatino installed:

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    Once that is installed you can open it and sign in with the email that you used for the subscription. Any of the apps included in your subscription can be installed from that window, without you having to pay again.

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