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manon5FB9
Participant
October 21, 2020
Answered

Erreur lancement Animate

Bonjour,

 

J'ai un problème lors du lancement d'animate, je viens juste de l'installer et impossible de le lancer, il plante à chaque fois avec un rapport d'erreur. Je vous met une capture du rapport d'erreur, je ne sais pas si c'est déjà arrivé à certains d'entre vous ?

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Mohanaraj
MohanarajCorrect answer
Adobe Employee
October 22, 2020

Hi,

 

I see a similar issue on the forum, and I am not quite sure if this is update related yet. I suggest getting in touch with our tech support team http://adobe.ly/21iudtV They should be able to assist,.

 

Thanks,

Preran


@manon5FB9 @Preran / All

Just want to let you know that we have identified that this is happening due to one or more corrupted fonts present in the machine. Loading of such fonts during application startup is leading to the crash. We are working on a fix for this and will let you know as soon as there is an update on this.

 

Thanks!

Mohan

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6 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 21, 2020

then reinstall after updating your os:

uninstall animate including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
check for, and if available, update your os
restart your computer (don't skip this)
use the desktop app to reinstall animate

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manon5FB9Author
Participant
October 21, 2020

J'ai désinstallé animate, mis à jour mon ios, redémarré mon ordinateur, installé animate de nouveau et j'ai toujours le même rapport d'erreur au lancement... 😞

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Preran
Preran
Legend
October 21, 2020

Hi,

 

I see a similar issue on the forum, and I am not quite sure if this is update related yet. I suggest getting in touch with our tech support team http://adobe.ly/21iudtV They should be able to assist,.

 

Thanks,

Preran

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 21, 2020

    reset your preferences -  https://helpx.adobe.com/animate/using/set-preferences.html

     

    p.s.  please don't attach images to adobe forums (that then require downloading to view).  embed images using the "insert photo" icon at the top of the reply field.

     

     

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    manon5FB9Author
    Participant
    October 21, 2020

    thanks for your answer but i tried and it still doesn't work 😞

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