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C
ChrisPruett1
Participant
July 17, 2020
Question

Error Importing illustrator file to animate

  • July 17, 2020
  • 1 reply
  • 1024 views

I try to import an illustrator file to animate and keep getting an error that says "The import did not finish because an unknown error occurred". All of my apps are up to date and I'm on Catalina. 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 17, 2020

is that a problem with all illustrator files or just one?

C
ChrisPruett1Author
Participant
July 17, 2020
Its happening to every file I try to import
kglad
Community Expert
kgladCommunity Expert
Community Expert
July 17, 2020

reset your animate preferences, https://helpx.adobe.com/animate/using/set-preferences.html

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