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peacefull76404618
Participating Frequently
August 15, 2019
Answered

ERROR initializing java runtime environment. you may need to reinstall flash

  • August 15, 2019
  • 1 reply
  • 10344 views

Hi ,

I'm triying to to export my animation as a movie but I keep getting this error " error initializing java runtime environment. you may need to reinstall flash"

Test scene also give this error message . ( I'm on animate cc 2019 by the way)

This happen only when I use the camera tool with the plateform type "Action Script 3.0" .

After spending hours and hours on the net trying to find how to fix this issue here's what I tried :

I already tried to reinstall animate cc

I already tried to change the value of the jvm . ini file

I already tried to delete jvm . ini

I also tried to repair all my Microsoft Visual C++ packages

I check my anti-virus nothing

I tried to reinstall old version of java , then the most recent one

I updated flash player

I tried all those things and nothing works

(sorry if there are grammatical mistakes English is not my native language)

Any expert here to help me ?

    This topic has been closed for replies.
    Correct answer kglad

    if you're certain you succesfully reset your preferences and you removed all java runtimes and then replaced with the latest 64bit java:

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

    use the desktop app to install your cc programs/trials

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 15, 2019

    first, reset your preferences -

    ttps://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html

        (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                      C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                            Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                        /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

    if that fails:

    update your java runtime, first by uninstalling older versions, Why should I uninstall older versions of Java from my system?

    and then update to the 64 bit Java SE Runtime Environment 8 - Downloads

      P
      peacefull76404618Author
      Participating Frequently
      August 15, 2019

      I'm going to try this and let you know if it worked or not

      Thanks you

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