Skip to main content
peacefull76404618
Participating Frequently
Aug 15, 2019 2:38 PM UTC
Answered

ERROR initializing java runtime environment. you may need to reinstall flash

Hi ,

I'm triying to to export my animation as a movie but I keep getting this error " error initializing java runtime environment. you may need to reinstall flash"

Test scene also give this error message . ( I'm on animate cc 2019 by the way)

This happen only when I use the camera tool with the plateform type "Action Script 3.0" .

After spending hours and hours on the net trying to find how to fix this issue here's what I tried :

I already tried to reinstall animate cc

I already tried to change the value of the jvm . ini file

I already tried to delete jvm . ini

I also tried to repair all my Microsoft Visual C++ packages

I check my anti-virus nothing

I tried to reinstall old version of java , then the most recent one

I updated flash player

I tried all those things and nothing works

(sorry if there are grammatical mistakes English is not my native language)

Any expert here to help me ?

    This topic is closed to new replies. Start a new post to keep the conversation going.
    kglad
    kgladCorrect answer
    Community Expert
    Aug 15, 2019 4:23 PM UTC

    if you're certain you succesfully reset your preferences and you removed all java runtimes and then replaced with the latest 64bit java:

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

    use the desktop app to install your cc programs/trials

    View reply

    28 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Aug 15, 2019 3:46 PM UTC

    first, reset your preferences -

    ttps://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html

        (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                      C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                            Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                        /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

    if that fails:

    update your java runtime, first by uninstalling older versions, Why should I uninstall older versions of Java from my system?

    and then update to the 64 bit Java SE Runtime Environment 8 - Downloads

    Translate
      peacefull76404618Author
      Participating Frequently
      Aug 15, 2019 3:56 PM UTC

      I'm going to try this and let you know if it worked or not

      Thanks you

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices