Error message when importing MP3

Hello everyone!

Every time I import an MP3 audio file, this message appears:

"one or more files were not imported because there were problems reading them"

The audio shows up both in my timeline and in the library, so I don’t understand why this message pops up. Does anyone know what it could be?

Community Expert

The source file is probably 48000 hz. Mp3s have to be encoded at a sample rate of 44100 hz to be supported by Animate.

You can change the sample rate in Adobe Audition, or if you don't have access to it, use a free online audio converter tool.

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Known Participant

I also thought it would be that and it isn't either, does your animate show this type of message or nothing?

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Community Expert

my animate imports without error message whether 48khz or 44.1khz, but there are other problems with 48khz

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Community Expert

all mp3's?

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Known Participant

Yes, all!

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Community Expert

is there any problem, other than an erroneous error message?

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