Skip to main content
leahp57410938
Participating Frequently
February 9, 2023
Answered

Error on opening Animate - forced shutdown

  • February 9, 2023
  • 1 reply
  • 685 views

 

When I try to open animate I get this error and the application is forced to quit. I've uninstalled and reinstalled it... still not working. Any suggestions? 

This topic has been closed for replies.
Correct answer Nick Gioia

remove your perferences:

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

 

reinstall animate

 

test


Yes, Try what @kglad said. That was my next suggestion.

1 reply

Community Expert
February 9, 2023

What Os are you running?

Also, make sure your system meets the requirements. 

https://helpx.adobe.com/animate/system-requirements.html

leahp57410938
Participating Frequently
February 9, 2023

I'm on a Windows 10 PC. I've been running it successfully for about 4 years. It's only started having this issue since the most recent update.

Community Expert
February 9, 2023

Have you tried downgrading and using an earlier version just to check if maybe its the current version?