Error on opening Animate - forced shutdown

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When I try to open animate I get this error and the application is forced to quit. I've uninstalled and reinstalled it... still not working. Any suggestions?

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Nick GioiaCorrect answer

Community Expert

remove your perferences:

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

reinstall animate

test

Yes, Try what @kglad said. That was my next suggestion.

N

Nick Gioia

Community Expert

What Os are you running?

Also, make sure your system meets the requirements.

https://helpx.adobe.com/animate/system-requirements.html

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leahp57410938Author

Participating Frequently

I'm on a Windows 10 PC. I've been running it successfully for about 4 years. It's only started having this issue since the most recent update.

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Nick Gioia

Community Expert

Have you tried downgrading and using an earlier version just to check if maybe its the current version?

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