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chipper7874
chipper7874
Participant
July 25, 2022
Answered

Export to MP3 from Animate

  • July 25, 2022
  • 3 replies
  • 394 views

I have Animate vesrion V22.07 and Media encoder version 22.5 each time i try to export to create an MP4 file, i get the error message that the version of media encoder is wrong or it is corrupted. I have uninstalled the media encoder and re installed via the creative cloud. It works in other adobe products but continues to show the rror message 

    This topic has been closed for replies.
    Correct answer Mario_CR

    Thank you, don't see anything wrong with your machine / settings.

    Try uninstalling both Animate and AME this time (including the preferences). Once done restart your computer, go to the Creative Cloud App and install Animate first, Media Encoder will install automatically right after so no need to do it manually. Once they're both installed open Animate AND Media Encoder and try to export again. Any problems?

    3 replies

    chipper7874
    chipper7874Author
    Participant
    July 26, 2022

    Thanks for your help. i followed your instructions and it worked fine

      Mario_CR
      Community Expert
      Mario_CRCommunity Expert
      Community Expert
      July 26, 2022

      Excellent.

      chipper7874
      chipper7874Author
      Participant
      July 26, 2022

      Hi, i have an IMac running Catalina with a 3GHz -6 core i5 processor, 32 GB 2667 MHZ DDR4 Ram, an a radeon pro 570x 4GB graphics card. I save localy 

       

       

       

        Mario_CR
        Community Expert
        Mario_CRCommunity ExpertCorrect answer
        Community Expert
        July 26, 2022

        Thank you, don't see anything wrong with your machine / settings.

        Try uninstalling both Animate and AME this time (including the preferences). Once done restart your computer, go to the Creative Cloud App and install Animate first, Media Encoder will install automatically right after so no need to do it manually. Once they're both installed open Animate AND Media Encoder and try to export again. Any problems?

          Mario_CR
          Community Expert
          Mario_CRCommunity Expert
          Community Expert
          July 25, 2022

          Hi, can you tell us more about your setup? Operating system, ram, GPU, processor etc. Are you saving in your local drive, a cloud server, or external HDD?

          Also could you share your video export settings from Animate?

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