Fatal error, I want a solution quickly

Forum|Forum|4 years ago
November 17, 2021
1 reply
362 views

Please solve the problem quickly and quickly
I can't export Adobe Animate files to MP4 format
Even old and previously exported files I can't export

Tried on two computers and every time the export fails

I love Adobe and I am an old customer with you but now I am very upset because my work and projects have stopped

I do not know how to contact technical support to help me. I searched your site and only found this email in my messages

I hope it doesn't take long to solve the problem

Your speaker: Tahir
Award-winning film production on Adobe Animate

This topic has been closed for replies.

Mario_CR

Community Expert

Hello Tahir, try rolling back to a previous version of Media Encoder; the current release (22.0) is broken for a lot of users: https://adobe-video.uservoice.com/forums/911308-media-encoder

T

tahir21802841i31mAuthor

Participant

Thank you very much for responding to me

I want to download the previous version
how?
Thank you for your generosity and kindness

Mario_CR

Community Expert

Open Creative Cloud and click the 3 dots right next to the program, then select "Other versions".

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