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clevermill.com
clevermill.com
Inspiring
October 30, 2018
Question

Feature/Bug Request needs a Confirmation Page

  • October 30, 2018
  • 1 reply
  • 201 views

I've entered a few feature and bug requests today for Animate at this page.

Problem:

When I hit "submit" it takes me to a redirect page... and then to the Adobe Blog.  There was one other time it took me to what I recall was a survey page that was green but branded with a different company.

Both of these results when you hit "submit" make little sense to show the user who just submitted a feature or a bug request.   Why would I want to go to the blog?  Why would I want to go to another branded web page?

Solution:

When a feature/bug is submitted, there should be a "Thank you" confirmation page that also summarizes your input.   Make the user feel like they're being listened to.  Also there should be a confirmation email sent to the submitter.    It takes energy by the user to submit these things.  Please respect the user.

I am for hire if you'd like me to handle this part of Adobe's site.

This topic has been closed for replies.

1 reply

Preran
Community Manager
PreranCommunity Manager
Community Manager
October 31, 2018

Hi Clevermill,

Thank you for your feedback. I will check with the team to see if there is a way in which we could improve on this experience. From what I know, the team gets many requests every single day, and it may not be possible to respond personally to every request. However, if you are thinking of an automated email that assures you that your request has been registered, that should be possible I think.

Thanks,

Preran

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