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Floall
Participant
Feb 1, 2024 7:36 AM UTC
Answered

Fermeture automatique de Animate

Bonjour, depuis le début 2024 au minimum, quand je lance Animate que ce soit 2022 ou bien 2024, et que je tente de créer un nouveau projet ou bien d'ouvrir un projet existant, Animate se ferme automatiquement par la suite. J'ai refait l'install depuis Creative Cloud Desktop, les pilotes graphiques de mon pc on été mis à jour depuis (au cas ou il y aurai eu une incompatibilité avec version précédente). Rien n'y fait je ne peux plus travailler avec Animate.

Je ne rencontre pas ce souci avec les autres produits que j'utilise à savoir: Première Pro, Illustrator, Character Animator. 

Je suis ultra novice dans l'utilisation de ce type de logiciel.

Pouvez-vous m'aider SVP ? Merci beaucoup

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kglad
kgladCorrect answer
Community Expert
Feb 8, 2024 2:41 PM UTC

glad to hear you got it fixed.

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4 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Feb 1, 2024 2:12 PM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
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kglad
Community Expert
kgladCommunity Expert
Community Expert
Feb 1, 2024 2:11 PM UTC

reset your animate preferences.


uninstall animate, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

 

retry opening animate

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    FloallAuthor
    Participant
    Feb 8, 2024 12:24 PM UTC

    Hi kglad, thank you for your reply.

    Firstly, I uninstall animate, including preferences, and restart laptop, but without good effect.

    After that, my IT department reset completely my windows profil and Animate seems to be work properly now.

    I don't know exactly what was the problem, but it's working now.

    Thank you again for your advices.

    Rgds

    Floall

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      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      Feb 8, 2024 2:41 PM UTC

      glad to hear you got it fixed.

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