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Flash CS5 crashing when saving

Forum|Forum|16 years ago
May 19, 2010
46 replies
82510 views

OK! What's the deal?

I have just purchased Adobe Master Collection CS5, all $4400 worth! To give the software it's credit, I formatted my HDD and clean installed Win 7 x64 OS. I then clean installed the entire CS5 suite! As I have to somewhat justify the purchase to my boss (who paid for the software), I have gone to continue doing some work, (not even trying out new features!!), I needed to complete a task, so I got onto it.

I opened up an existing file which was created using CS4, noticed a few bugs that arose when published out using CS5 (mainly around the way that fonts were referred as), fixed those, then all was going well. As we have all done, I got involved with the work, and worked for a long time without saving. I realised this and quickly went to save. The dialog box came up advising that it needed to change versions to CS5 (rather than the original CS4), so I cancelled out and did a file Save As.

I thought I would create a new file so that if anything went wrong, I would have a backup. BLOODY LUCKY I DID, as when I went to save as, Flash crashed, loosing all the work I did. I did manage to get a screenshot of some of my AS which was lucky, but when I looked into the folder where I tried to save, there was a completley useless *.fla of 1kb in size which was completely corrupted and couldn't open up.

Resigned to the fact that I lost all my work (nothing new - as we all know it happens every now and then), I thought I would open up Flash, and the very first task would be to save it as CS5 format. Low and behold, flash crashes again, again leaving a corrupted file in it's place. For $4400, you would think you could at least save the work you have done!!

In other tests, it seems it can save new files, and some simple animations created in CS4, but what the hell do I do with all the existing work that I have spent the last year developing? Can someone please help me, as I really cannot work until this issue is resolved.

HELP!

Duncan Buchanan

This topic has been closed for replies.

Correct answer nrajbhan

Hi,

Thanks for sending me your FLA. It looks like the following library asset is corrupted – “08 - Help Menu/Images/progress.gif”. Even in Flash CS4, you will see a “Preview not available” message when selecting it in the Library and you can’t drag it onto the stage.

If you delete this asset from the Library, you will be able to save your file in Flash CS 5.

Thanks,

Nivesh

Show previous replies

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vipertorc5150

Participant

I have been reading what seems to be ailing all of us... So is there a FIX? I don't want to lose anymore files, I have two FLA files that account for 100 hours of design time that I can't access. Can anyone tell me how to update or patch my system?

I have CS3, 4 and 5.

Please... Kevin

V

vipertorc5150

Participant

Also, I want to keep using CS5 and that is the file format both FLAs are in that are corrupt.

Thanks... Kevin

V

VeryVito

Participant

Same issue here. Crashing every time I save... But strangely enough, I CAN save the file in CS4 format (using CS5).

It seems every time I buy high-end software these days, it turns out to be worse than the previous version.

U

usaoilpainting_com

Participant

How much is it?

I want to finish it in web.

K

Komorebiswe

Participant

I have the exact same problem, running Flash CS5 on OSX 10.6.2 on a Macbook Pro, with the latest update... this is ridiculous, so I can't continue working with my files from CS4? I guess I should have waited a couple of months before upgrading, letting Adobe sort out the bugs etc.

Edit: I can save them as CS4 Flash Files without the software crashing on me, good enough for now. Still ridiculous though.

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nrajbhan

Participating Frequently

Hi Markusweden,

Thanks for emailing us your FLA off-list so we could investigate.

The following .png files are corrupt in the original CS4 file:

‘brush_under_alla.png’

‘niquitin_ask.png’

‘niquitin1.png’, ‘…2.png’, ‘…3.png’, ‘…-logo.png’

‘organic1.png’, ‘…2.png’, ‘…3.png’

Flash CS5 crashes when saving as CS5 because Flash has to re-save *all* data when saving a legacy file into the new file format. Once it’s in that file format though, Flash can just incrementally save subsequent file saves, just like we do in Flash CS4. It’s just that first save requires all data to be serialized out into the new file format. Flash CS5 does not crash when saving as CS4 because it’s just incrementally saving the document (ie. the library assets don’t have to be serialized into the binary .fla file again).

Note that if you made any changes that requires these assets to be resaved in Flash CS4, you will crash in Flash CS4 as well. Thus, please re-open the FLA in Flash CS4 and re-import or re-create these corrupt PNG assets. Then, you will be able to continue working with the FLA file in Flash CS5.

I hope this helps. We are investigating ways to skip the file serialization when Flash encounters corrupt assets and to notify users of which assets are corrupt to prevent this issue.

Thanks,

Nivesh

R

ReDrUmNZ

Participating Frequently

Nivesh: I've had CS5 FLA's corrupt too during saves, not just when converting a file from CS4 to CS5. You never emailed me back about my example FLA's either btw. To be fair it's always when saving to a networked drive which adobe doesn't officially support. The problem with blaming the networked drive is I can save as CS5 XFL onto the same drive without any corruption however saving as a CS5 FLA has a very high chance of corruption. Also CS4 FLA's never corrupt on the same networked drive. It seems to be an issue with the compression/extraction process I believe considering CS5 FLA's are archives instead of binary now. Also why does the DOMDocument.xml file corrupt? It's text!

R

ReDrUmNZ

Participating Frequently

I'm experiencing the exact same issues too under Windows 7 64bit. Flash is crashing VERY OFTEN during the save process. Both Save... and Save As... are affected.

Save corrupts my FLA and Save As corrupts both my new FLA _AND_ the original FLA! Very frustrating!

Sometimes it corrupts the file into a 1kb FLA (All work is lost). Sometimes it leaves the original filesize in tact however says 'Unexpected File Format' when you try to open it. Fautunately when the file size is left in tact I can extract the library assets due to the new XFL format (FLA is now a compressed XFL archive and can be extracted via WinRAR etc) however the DomDocument.xml file is corrupted which contains the timeline data.

Today I saved an FLA without it crashing. It said the save completed successfully. I then closed the file and reopened it shortly after only to find it was now corrupted too. Again the DomDocument.xml file is corrupt. This is beyond a joke Adobe! Is this a known issue? Is there a fix in the works?

The issue seems to be around Saving FLA to a network drive. I haven't had any crashes occur while saving the file locally (yet?). Also I've found that saving your Files as Uncompressed XLF seems to prevent crashing. It's my assumption the crashes are triggered during the compression/uncompression process when working with and saving FLA files.

T

The BukeAuthor

Known Participant

I have been contacted by Adobe, and I they are looking at one of my files as we speak. I really hope they get a fix soon!!! I am having the EXACT same issues as you are!

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ReDrUmNZ

Participating Frequently

Awesome. Please let me know the results. I feel your pain, It's very frustrating indeed! Flash has never worked well on Windows 7. CS4 seemed to take 10 times longer to compile SWF's than it did under OSX or Windows XP/Vista. CS5 compile times are back to normal which is good. At least CS4 didnt crash and corrupt your files though!

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The BukeAuthor

Known Participant

Still hoping for someone to help me!!

This is the error message I recieve:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Flash.exe
Application Version: 11.0.0.485
Application Timestamp: 4badda9d
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0150010
Exception Offset: 000845bb
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

If

A

Anonymous

I'm having the exact same problem. Flash CS5 keeps crashing and corrupting files I've spent hours and hours creating. This is insane. I hope someone answers your plea. I've just WASTED two days. I have nothing but a collection of corrupted FLA files to show for my time.

T

The BukeAuthor

Known Participant

Seriously for the amount of money we have paid, it is ridiculous!! I am pretty eager for a fix ASAP... It's pretty hard to justify to the boss that his $ were well spent when you can't even work!

T

The BukeAuthor

Known Participant

OK, if anyone from Adobe land is reading this, would you be able to help me!

I seriously cannot do any work until this problem is fixed. Is there anyway I could send you my file, and see if it happens to you also? I have spent the last year on this one project and the interface gets developed monthly, without this interface the work that I am doing will not function.

Someone please help!

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