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pawel.nejman
Participant
May 17, 2012
Answered

Flash CS6 crashes while loading

  • May 17, 2012
  • 11 replies
  • 41146 views

Hi everyone,

I have problem with loading fresh installed Flash CS6.

Yesterday I reinstalled system (win7, 64bit), and start downloading and installing Adobe programs. Everything worked fine, Flash started, I made few banners, and gone to sleep.

Today, when I started computer, I got notification that there are some updates, also for Flash.

After installing that I can't start Flash. I'm clicking on icon, I see welcome screen, and while 'Initializing fonts' everything just dissapear. No error, no alert, nothing.

Any idea?

Thanks,

Pawel

    Correct answer MacGyver97

    I seem to be having this same exact issue on Windows 7 (64-bit). Fresh installation that started once, and then crashed on subsequent loads. Resetting the preferences, as suggested does the trick, but future launches continue to crash while the Fonts are initializing.

    Any ideas as to what to do to make this a permanent "stick"?


    Actually, just solved the problem (permanently):

    If you go to:

    C:\Users\«YourUserName»\AppData\Local\Adobe\Flash CS6\en_US\Configuration

    there is a fontinfo.txt file. Open this in notepad and delete everything in it and save it, but before starting Flash again, change the properties of that fontinfo.txt file to read only so Flash can't overwrite it again.  Seems to clear up the loading crash issue. 

    11 replies

    Show previous replies
    J
    Jose_Flash_ookken
    Participating Frequently
    May 18, 2012

    Please follow this process before launching the application.

    1. Launch the application

    2. Immediately press the CTRL +SHIFT+ ALT (Before open the intial screen)

    3. Delete the professional setting Yes/ no pop up would appear

    4. Select YES

    Please let me know if its works for you.

    P
    pawel.nejmanAuthor
    Participant
    May 18, 2012

    Hi

    Thank you very much for quick and accurate response

    It's works really good, but there is one 'glitch' - I have to do it every time I'm starting Flash. In other case program crashes like earlier.

    But I can start it and work, so thanks again.

    I hope this bug will be fixed soon.

    Best,

    Pawel

    M
    MacGyver97
    Participating Frequently
    May 21, 2012

    I seem to be having this same exact issue on Windows 7 (64-bit). Fresh installation that started once, and then crashed on subsequent loads. Resetting the preferences, as suggested does the trick, but future launches continue to crash while the Fonts are initializing.

    Any ideas as to what to do to make this a permanent "stick"?

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