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J
justinscreeks
Participant
February 15, 2018
Question

Flash Professional CS4

  • February 15, 2018
  • 1 reply
  • 1110 views

I was on chat support this morning, and I was told to to see if anyone would be able to help me in obtaining a license for Flash Professional CS4. I was told that rep would advise me. Can someone help me. I pasted the chat conversation below.

Manoj kumar meena: Hello! Welcome to Adobe support.

Justin Scricco: Hi, I have a project that has to be updated, but it has been created in an older version of flash.

Justin Scricco: CS4 to be exact. I have it running in trial mode for now,

Manoj kumar meena: Hi Justin, How are you doing today?

Justin Scricco: I'm well thank you.

Manoj kumar meena: Do you have the serial number of your product?

Justin Scricco: I dont have a serial number. I downloaded it here.

Justin Scricco: https://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html

Manoj kumar meena: Please allow me 1-2 minutes to review your account details.

Justin Scricco: I'm actually loggd into my personal account, but I will need the licence for the company that I work for.

Justin Scricco: I didn't have a way to log into chat any other way.

Manoj kumar meena: Don't worry, Let me look into the details for you and will help  you with the best solution.

Justin Scricco: Thank you.

Manoj kumar meena: We appreciate your patience and apologize for the wait.

Justin Scricco: No Problem

Manoj kumar meena: As I can see flesh is free product, so for that i would suggest you to go at this link and place your query on that.

Manoj kumar meena: https://forums.adobe.com/welcome

    This topic has been closed for replies.

    1 reply

    Colin Holgate
    Colin Holgate
    Inspiring
    February 15, 2018

    He/she may be confused. "Flesh", meaning "Flash Pro", has never been free. It could be they saw information about Flash Player.

    You will need a real serial number. Did your company buy CS4 at some point?

    Also, do you have any later versions of Flash Pro or Adobe Animate? Any of those should be able to edit the file. Unless it's using ActionScript 3, in which case the latest version you can use is Flash Pro CS6.

    J
    justinscreeksAuthor
    Participant
    February 15, 2018

    I'm sure at some point we had cs4. The project was created with the slides feature, which was taken out in CS5. The files won't open in anything but CS4.

    Preran
    Preran
    Legend
    February 16, 2018

    It does look like the representative misunderstood your question.

    Do you have a copy of Flash Pro CS4 with you along with the purchase details? In that case, I can check with the licensing team about your serial number. Also, if you had registered your version of Flash Pro CS4, you should be able to see the serial number in your Manage Accounts section of your Adobe account.

    Thanks,

    Preran

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