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kglad
kgladCorrect answer
Community Expert
February 15, 2021

We may have stumbled upon the problem.


define a custom shortcut (edit>keyboard shortcuts)

check to make sure it works.

then reset your preferences, https://helpx.adobe.com/animate/using/set-preferences.html

confirm you were successful by checking that your custom shortcut has be reset and no longer works.

finally, see if you have restored your video export options.

17 replies

kglad
Community Expert
Community Expert
February 15, 2021

in animate are your clicking file>export>export video/media?

 

if so, what error message do you see in ame?

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christineavatar
Legend
February 15, 2021

Yes. I am clicking on file>export video/media.

 

I have also tried to import it directly into ME with this result:

 

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kglad
Community Expert
Community Expert
February 15, 2021

you can't import a fla into ame.

 

what happens when you export video?

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