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harisahmed
Known Participant
Mar 21, 2022 7:07 AM UTC
Question

HTML5 Adobe Animate Export Preview not showing

Hello,

I have made an animation in Adobe Animate HTML5 canvas. Everything was working fine couple of hours ago but suddenly now, when I export animation in JS/HTML, its just showing white screen and nothing is playing. Even my older animations are not getting previewed through Animate and I am also opening it as local live server using Visual Studio Code, then again its not showing preview. I have used chrome, Firefox and Microsoft edge for preview.

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    9 replies

    Fernando5D61
    Participant
    Mar 21, 2022 12:14 PM UTC

    Until a more appropriate solution arrives, manually replacing the call with this one works:
    https://s0.2mdn.net/ads/studio/cached_libs/createjs_2019.11.15_min.js

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      SportalBG
      SportalBG
      Participating Frequently
      Mar 21, 2022 11:23 AM UTC

      Hi,

      I'm having the same problem!

      This URL https://code.createjs.com/1.0.0/createjs.min.js is not available.
      I hope this will be fixed ASAP.

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        Robb Nemo
        Robb Nemo
        Inspiring
        Mar 21, 2022 10:49 AM UTC

        I'm having a similar problem - No errors are thrown up when I publish the animations but nothing gets past the spinning preloader in the preview, even when I try to open older animations that I have previously worked fine. I have the same problem when I try to open the animations that have worked fine previously from my webservers too. I've tried opening them using Chrome, Edge and Firefox on 3 separate machines, but all get stuck on the preloader. 

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          JoãoCésar17023019
          Community Expert
          JoãoCésar17023019Community Expert
          Community Expert
          Mar 21, 2022 10:23 AM UTC

          Hi.

           

          It seems there's some issue with the CreateJS CDN:

          https://community.adobe.com/t5/animate-discussions/getting-the-quot-net-err-name-not-resolved-quot-error/m-p/12825838#M352592

           

          Please let us know.

           

          Regards,

          JC

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            Lena236791045dc6
            Participant
            Mar 21, 2022 10:06 AM UTC

            Hi there,

            I am having the exact same problem. I hope they fix it soon!

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            Lena236791045dc6
            Participant
            Mar 21, 2022 1:18 PM UTC

            I could resolve the problem by using this explanation: https://community.adobe.com/t5/animate-discussions/getting-the-quot-net-err-name-not-resolved-quot-error/m-p/12825838#M352592

             

            Worked perfectly fine

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              twopeanuts
              twopeanuts
              Participant
              Mar 21, 2022 2:19 PM UTC

              This is the solution for now! But what happens when you export for the defnetive (online) publication, you have to add additional files?

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              twopeanuts
              twopeanuts
              Participant
              Mar 21, 2022 9:03 AM UTC

              Same here. I was wondering what I did differently, but when I read there are more people with the same issue, it must be a bug.

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                emjustem
                emjustem
                Participant
                Mar 21, 2022 8:58 AM UTC

                I have the same issue after the update, I can no longer open any earlier index-files (that have been confirmed to work as they have been published as ads), all come up blank on multiple computers and browsers. 

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