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brittanyd16624483
Participant
Dec 14, 2023 10:29 PM UTC
Question

HTML5 exports to wrong size

I have set up a series of html5 ads at various sizes. 

The canvas size is set to the right specs, and the clicktag html file that they are linked to doesn't specify a specific size. The html file that is created when the ads are published also have the correct dimensions. 

When the ads are loaded into Ticketmaster, the aspect ratio changes e.g. 300x600 becomes 300x1200 but I can't identify where this change is coming from. Any suggestions?

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    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Dec 14, 2023 10:35 PM UTC

    can you view the html and css used to display your ad?

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    brittanyd16624483Author
    Participant
    Dec 14, 2023 10:49 PM UTC

    This is what I see when I inspect the ad, and where the specs are referred to in the html file. 

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Dec 16, 2023 1:49 PM UTC

    that looks like the animate published html.  how could that be used on commercial website as a stand-alone like that?

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