HTML5 Files loading in Mac browsers but not on PC browsers (locally)

Forum|Forum|1 year ago
December 17, 2024
2 replies
409 views

My exported Animate files (html/js/jpg) are loading fine in a browser on a Mac (where they were created). But zipping the files and sending to a PC to view, I'm getting the blank browser screen. The overlay link works, so it's loading(?). Console is throwing two errors:
err_file_not_found (the image)
AdobeAn is undefined (I have no idea what that means)
I looked through the HTML and JS and I'm not seeing absolute paths.

Any ideas?

This topic has been closed for replies.

JoãoCésar17023019

Community Expert

Hi.

Are you using a local or remote server to test the files on PC?

Please let us know.

Regards,

JC

T

trox.studioAuthor

Participating Frequently

Local on PC.

Lance Troxel | Art Director
American Cancer Society, Inc.
PO Box 22770
Portland, OR 97269
Phone: -
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kglad

Community Expert

with local loading, you should see a cross-domain security issue, not a bad path.

kglad

Community Expert

save your fla to a new directory and publish.

everything in that directory must be sent/uploaded, except the fla

T

trox.studioAuthor

Participating Frequently

Thanks for the idea, but that didn't get it.

We're using a custom HTML file to set the link. Could this file be the issue with paths?

<!DOCTYPE html>
<!--
	NOTES:
	1. All tokens are represented by '$' sign in the template.
	2. You can write your code only wherever mentioned.
	3. All occurrences of existing tokens will be replaced by their appropriate values.
	4. Blank lines will be removed automatically.
	5. Remove unnecessary comments before creating your template.
-->

<html>
<head>
<meta charset="UTF-8">
<meta name="authoring-tool" content="$VERSION">
<title>$TITLE</title>
<meta name="ad.size" content="width=$WT,height=$HT">
<script src="https://s0.2mdn.net/ads/studio/cached_libs/createjs_2019.11.15_min.js"></script>


<!-- CHANGE THE TEMPLATE URL/LINK HERE -->
<script>var clickTag = "https://www.google.org/";</script>
<!-- -->


$CENTER_STYLE
$ANIMATE_CC_SCRIPTS
$SCRIPT_START
var canvas, stage, exportRoot, anim_container, dom_overlay_container, fnStartAnimation;
function init() {
	canvas = document.getElementById("$CANVAS_ID");
	anim_container = document.getElementById("$ANIM_CONTAINER_ID");
	dom_overlay_container = document.getElementById("dom_overlay_container");
	$CREATE_LOADER
	$LOAD_MANIFEST
	$PRELOAD_ASSETS
}
$HANDLE_FILE_LOAD_START	
	$HANDLE_FILE_LOAD_BODY	
$HANDLE_FILE_LOAD_END
$HANDLE_COMPLETE_START
	//This function is always called, irrespective of the content. You can use the variable "stage" after it is created in token create_stage.
	$CREATE_STAGE	
	//Registers the "tick" event listener.
	$START_ANIMATION	    
	//Code to support hidpi screens and responsive scaling.
	$RESP_HIDPI	
$HANDLE_COMPLETE_END
$PLAYSOUND
$SCRIPT_END
<!-- write your code here -->
</head>
<body onload="init();" style="margin:0px;">
	<a href="javascript&colon;void(window.open(window.clickTag))">
	<div id="$ANIM_CONTAINER_ID" style="background-color:$BG; width:$WTpx; height:$HTpx">
		<canvas id="$CANVAS_ID" width="$WT" height="$HT" style="position: absolute; display: $CANVAS_DISP; background-color:$BG;"></canvas>
		<div id="dom_overlay_container" style="pointer-events:none; overflow:hidden; width:$WTpx; height:$HTpx; position: absolute; left: 0px; top: 0px; display: $CANVAS_DISP;">
		</div>
	</div>
    $PRELOADER_DIV
</a>
</body>
</html>

kglad

Community Expert

test with the standard html so you can narrow the problem.

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