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dimonsolian
dimonsolian
Participant
Aug 21, 2021 6:59 PM UTC
Question

HTML5 Preview/Publish Shows Blank Screen on Browser (21.0.8)

Hi, I'm new to Animate. I'm having a problem when I try to publish my animation. I've been working on a web banner for a couple of days, and the previews were all fine. But when I finished, after I tried writing some actions/code for it to not loop, the preview went blank. Naturally I tried deleting this code, but to no avail. When I exported the file in HTML5 canvas format it's still blank. I have another older version of the file and the preview looks just fine, so I dont think it's an Animate problem, I think it's a file problem. 

I don't know what else to try. Please help me. I'd attach the file but I can't upload js/html format.

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    2 replies

    Adobe Employee
    Sukhesh Shenoy
    Adobe Employee
    Aug 23, 2021 8:11 AM UTC

    @dimonsolian Which browser are you using for the preview? And the OS - Windows or Mac?

    Also kindly attach the FLA file with which you are facing this issue. 

    Thanks, Sukhesh.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Aug 22, 2021 2:10 PM UTC

    open your test browser's developer console and check for errors.

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