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dimonsolian
dimonsolian
Participant
August 21, 2021
Question

HTML5 Preview/Publish Shows Blank Screen on Browser (21.0.8)

  • August 21, 2021
  • 2 replies
  • 1235 views

Hi, I'm new to Animate. I'm having a problem when I try to publish my animation. I've been working on a web banner for a couple of days, and the previews were all fine. But when I finished, after I tried writing some actions/code for it to not loop, the preview went blank. Naturally I tried deleting this code, but to no avail. When I exported the file in HTML5 canvas format it's still blank. I have another older version of the file and the preview looks just fine, so I dont think it's an Animate problem, I think it's a file problem. 

I don't know what else to try. Please help me. I'd attach the file but I can't upload js/html format.

    This topic has been closed for replies.

    2 replies

    S
    Adobe Employee
    Sukhesh Shenoy
    Adobe Employee
    August 23, 2021

    @dimonsolian Which browser are you using for the preview? And the OS - Windows or Mac?

    Also kindly attach the FLA file with which you are facing this issue. 

    Thanks, Sukhesh.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 22, 2021

    open your test browser's developer console and check for errors.

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