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V
Vadjara
Participant
October 10, 2022
Question

Huge memory usage in Adobe Animate

  • October 10, 2022
  • 1 reply
  • 1717 views

Hello. Can anyone help me, please? Adobe Animate eats up all the memory even if I do nothing in the program, and it just stays on. After starting the program, memory consumption starts to grow from about 800 MB and reaches 10 GB within an hour, after which it starts not to respond and crashes if I do something in it. Please, sorry for my bad English. 

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 10, 2022

    reset your preferences by removing

     

    Win:

    C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

    C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

     

    Mac:

    /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/) 

    V
    VadjaraAuthor
    Participant
    October 10, 2022

    Thanks for the answer, but unfortunately it did not help, maybe there is another way?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 10, 2022

    uninstall animate including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    restart your computer (don't skip this)

    use the desktop app to install animate

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