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Colino_
Participant
August 19, 2021
Question

i am having a problem with Animate...

  • August 19, 2021
  • 2 replies
  • 157 views

In Animate, i can't upload this one file even if i delete it and redownload it into Animate. Apperently it says it cant read the file because it couldnt read it. Anyone Could have any reason why? Its not the format of the audio, because it worked with an other audio on the same format (mp3)

This topic has been closed for replies.

2 replies

S
Adobe Employee
Sukhesh Shenoy
Adobe Employee
September 15, 2021

Hi @Colino_ 

This issue has been addressed in the latest Animate update - 21.0.9 released today. Please update your copy of Animate to the latest using Creative Cloud Desktop application to avail the fix.

Thanks, Sukhesh.

_keyframer
Community Expert
_keyframerCommunity Expert
Community Expert
August 20, 2021

It could be the codec used when the MP3 was made. I'd open the MP3 in Audition or your DAW of choice and re-export using 44.1 16bit format.

Animator and content creator for Animate CC
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