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Participant
August 25, 2021
Answered

I can't put sound effects.

  • August 25, 2021
  • 2 replies
  • 495 views

As usual, I tried to put in a wave sound file to get the timing right. However, the following information message popped out and the function did not work properly.

I've tried rebooting the computer, but it still doesn't work.

For your information, there may be a problem with my sound effect file, but after checking it, it wasn't.

 

 

This message is say

"One or more files could not be imported because there was a problem reading the file."

There was no problem just a few days ago, but I need your help.

This topic has been closed for replies.
Correct answer Mohanaraj

Hi - There is an issue importing sound files other than MP3 in 21.0.8 and we are investigating it for a fix. Will update you as soon as the fix is available.

 

Thanks!

Mohan 

2 replies

Adobe Employee
September 15, 2021

Hi @퍼런안경5C17 , @4EyedAnimation 

This has been addressed in the latest Animate update - 21.0.9 released today. Please update your copy of Animate to the latest using Creative Cloud Desktop application to avail the fix.

Thanks, Sukhesh.

Mohanaraj
Adobe Employee
MohanarajCorrect answer
Adobe Employee
August 25, 2021

Hi - There is an issue importing sound files other than MP3 in 21.0.8 and we are investigating it for a fix. Will update you as soon as the fix is available.

 

Thanks!

Mohan 

Participant
August 25, 2021

Thank you.

 

In fact, I solved the problem by using MP3 a few minutes ago.

 

But I think it's a relief that this is a system problem.

 

Thank you for your answer!