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importing / pasting / CC library - doesnt work for me

Hi

I am creating small animation no heavy file or many objects,

Yet i can't drag a basic logo from the CC library panel to the Animate page, the logo is compound path made in illustrator

so i export it to SVG and try import it, nothing happen no error no crash its like it never happen. try it few more time same thing

Is it common thing does any of you familiar with this issue ?

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Correct answer kglad

reset your preferences -

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017*\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\2017*\

Mac: /Users/<username>/Library/Application Support/Adobe/Animate CC 2017*/ and

/Users/<username>/Library/Preferences/Adobe/Animate/2017*/)

* your version

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Let us know if the above answer helped, or if you need more assistance.

Thanks,

Preran

Correct answer

Community Expert