Legend

Answered

Install Animate 2018 in Windows 11

Forum|Forum|3 years ago
July 29, 2022
5 replies
3285 views

A coworker of mine is attempting to install Animate 2018 on Windows 11, but keeps getting the error message "Update required. Your browser or operating system is no longer supported."

Anyone here encountered this and managed to fix it?

And yes, it has to be Animate 2018. The version of CreateJS used by the current version of Animate is incompatible with our libraries.

Correct answer kglad

the has already been resolved: install a compatible visuall c++ version (eg, 2013).

B

boult29

Participant

Animate CC 2018 isn't officially supported on Windows 11, and the error is usually caused by outdated Adobe activation/sign-in components. If possible, install it through the latest Creative Cloud app, or use a Windows 10 machine/VM for the most reliable setup.

kglad

Correct answer

Community Expert

the has already been resolved: install a compatible visuall c++ version (eg, 2013).

A

alexstuf

Inspiring

how did you even get animate 2018

kglad

Community Expert

ask adobe on social media.

C

Carmen24478046q285

Participant

can it open animate 2018 in windows 11

kglad

Community Expert

can what open animate 2018 in win 11?

L

Landry23598197aq75

Participant

Same troubles. Compatibility changes nor IE11 fixes did not work.

Anyone have animate 18 working on Win 11?

JoãoCésar17023019

Community Expert

Hi.

I wonder if compatibility mode would work.

Anyway, thanks for sharing the solution, Clay.

Regards,

JC

C

ClayUUIDAuthor

Legend

No need to wonder, it doesn't work.

It's not a compatibility issue, it's a missing software components issue.

C

ClayUUIDAuthor

Legend

Well, after most of a day of trying a whole lot of things, I think we've managed to figure it out.

First, install IE11. For some idiotic reason Adobe wrote the Animate installer to require IE11, which doesn't exist anymore as far as Microsoft's concerned.

https://www.microsoft.com/en-us/download/details.aspx?id=41628

Then install the Visual C++ Redistributable for Visual Studio 2013 (64-bit)

https://www.microsoft.com/en-us/download/details.aspx?id=40784

Finally, run the Animate 2018 installer. Should work now!