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Participating Frequently
Mar 22, 2024 2:30 AM UTC
Question

Issue with Adobe Animate and Media Encoder

Hi! I am working on a school project. I cannot export my animation as a video file, as for some reason Animate is not recognizing Media Encoder.

 

This did not start happening until after I updated to the most recent update of Media Encoder.

 

I have tried uninstalling and reinstalling many times. Animate still does not seem to recognize Media Encoder, even while it is open. I do not know how I can fix this. It's not being caused by my computer, as it's been doing this on both my multimedia lab computer and my personal computer at home.

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    11 replies

    kglad
    Community Expert
    Community Expert
    Mar 22, 2024 2:44 AM UTC

    open ame

    then export video from animate 

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    Participating Frequently
    Mar 22, 2024 9:43 AM UTC

    That's also another issue. Animate isn't recognizing AME at all. I can't export anything.

     

    Both computers have said to "Install AME version 8.0 or later, then try again." when I try to export.

     

    I have AME on both computers, though.

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    kglad
    Community Expert
    Community Expert
    Mar 22, 2024 3:03 PM UTC

    is your animate 24.0.1?

    is your ame 24.2.1?

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