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Aug 6, 2012 6:01 PM UTC
Answered

keyboard shortcuts in flash cs6 not working correctly

i bought 3 licences of creative suite cs6, and in every one of them flash cs6 keyboard shortcuts wont work correctly.

specifcly the tools shortcuts such as space bar for hand tool, v' for arrow key and more.

i need to restart flash for them to work again. this happened on 3 of my studio's computers!
please help

i'm on a pc machine, intel i7, 2.8 GH

windows 7, 64 bit, 16gb ram,

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Mohanaraj
MohanarajCorrect answer
Adobe Employee
Jul 2, 2013 1:12 PM UTC

I have the same problem with Flash CS6.

The problem seems to be consistent. If I have a doc open in flash and I undock the document from the tab header, then I Alt-tab to a different application, and when I Alt-tab back to Flash shortcuts doesn't work until I perform one of the workarounds posted here in this thread.

If I keep the flash document in a tab panel inside flash (without undocking it) there is no problem with shortcuts.. All works fine.

If I Alt-tab back to Flash while there are undocked document windows inside flash I get a flash icon for each flash document inside Windows' alt-tab window (ie. the window that appears when pressing alt-tab). If I choose the icon titled "Adobe Flash CS6" everything is fine and shortcuts still work. If I select an icon belonging to an open document in flash then shortcuts dont work anymore.


Hi torben123,

This issue has been resolved in Flash CC, please take a look at it and let us know if you still face any issues.

Thanks!

Mohan

43 replies

Participant
Sep 28, 2024 11:12 AM UTC

I had this problem until I deleted a third-party application. This is Punto Switcher, a program for automatically switching between different keyboard layouts. There are other applications for windows. Check if you have something like this.

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Participant
Feb 16, 2016 10:52 PM UTC

What a lousy response.  The customer PAID for a product that doesn't work properly and your solution is for him to buy a DIFFERENT product.  You and Adobe should be ashamed at these attitudes and practices.

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omulan
Participant
Sep 20, 2014 12:15 PM UTC

Hi

Just found the simplest workaround:

1. open a new document in flash and leave it open

2. when you loose the shortcuts just switch from your document to the new one and back: "ctrl + tab"

enjoy 

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srashus
Participant
Jun 27, 2014 4:47 AM UTC

Are you serious? After coughing up an entire paycheck just to RENT your shitty software for a year and discovering this problem is a huge irritation, your answer is to buy CC? I can't use CC. I can't use it because the studio I'm working for wants files done in CS6. Companies can't just shit out millions for new licenses for 1000+ employees and then ask all of their freelancers who are barely making ends meet to do the same, then have to redo every single asset every time you decide to rake in cash on a new release of a program that would JUST WORK FINE IF YOU PATCHED IT.

This can't be real. When are you patching this problem? The problem is NOT solved, the question is NOT answered. The keyboard shortcuts are essential to keeping up with workflow in Flash and if you're still selling CS6 you should still be supporting the software with BUG FIXES, if not then why else should I have to stay logged into your annoying resource-hogging spyware?  I am livid with Adobe for so many reasons and this just takes the cake. This bug kicks in about 2 minutes into any project and having to hit ctrl+enter and perform any other voodoo required to make them kick in again is seriously annoying.

I am looking forward to the day open source software demolishes your monopoly. Customer loyalty might keep you alive but you've decided you won't be needing that apparently.

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lonelydatum
Participant
Sep 19, 2014 3:30 PM UTC

I share your same frustration.

I love how the start up screen asks for feedback on their product when all they have to do is look at threads like these. Take your head out of the sand and fix these bugs!

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Participant
Feb 25, 2014 5:19 PM UTC

The simplest work around for this bug that I have come across is to use the scene panel.

When the hotkeys stop working:

1) Open the scene panel using Shift + f2, or clicking Window > Other Panels > Scene

2) Click within the scene panel (click the scene you are currently on for simplicity). This will make a small blue border appear around the scenes.

3) Click back on your stage

This should fix your hotkeys. Works for me, at least.

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Participant
May 24, 2013 8:43 PM UTC

I'm also experiencing this (I've so far noticed it while using a Cintiq; whether that's related or not, I don't know). It is triggered by a save (or auto-save), and appears to be an application window/screen refresh issue. From my experience, minimizing the window and then restoring reactivates the shortcuts. It's almost as though the window canvas (work area) is receiving input (the pen/cursor continues to work) but the application window itself is not called to focus by Windows (i.e. the OS itself). Minimizing and restoring the window forces it to "get attention" again. Sometimes, even this is not sufficient, and I have to click in the canvas area after the minimize-restore to get shortcuts working again.

I'm not a programmer, so I may be lay in my description, but it appears somehow related to the application window not receiveng focus (and as such not mapping the keyboard keys to its own commands).

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Participant
May 15, 2013 3:17 PM UTC

I am having the same issues. For some reason, when I open a new or a saved doc, the keys will work for a few mins, then all of the sudden they will stop working. Sometimes they will start working if I just leave the project alone for about 15 mins. By the way, I am only having this issue with Flash. It happened when I had CS 5 and now it is happening with CS 6. I am running it on a Dell Latitude, Windows 7 (32-bit) 4gb of RAM, and a Intel i5 2.6GHz. I don't know if anyone else noticed that if I close multiple programs that I am using at the same time like Photoshop, Illustrator, Dreamweaver or iTunes or Spotify, it seems to help resolve the problem but only sometimes.

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Participant
Apr 26, 2013 2:17 PM UTC

Yep, having the same problem here. It always seems to happen whenever I come out of a text field, if that's of any help

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Participant
Apr 12, 2013 3:27 PM UTC

I am having the same problem as well! The hotkeys have started working less and less. Even restarting the computer doesn't help anymore. Exporting the swf has worked for me as well, but this is silly.

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Participant
Mar 3, 2013 8:01 PM UTC

I'm having the same problem, publishing the SWF does fix it for a while however. This was not an issue in CS5.5, what is causing this? I have tried making a new key mapping profile and it's still happening.

Considering this post is 7 months old and CS 6.5 is not far off, I am concerned these will not be addressed.

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