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FingersCrossed
Inspiring
March 29, 2019
Question

Manage AIR SDK... causes Animate and Finder to lock up

  • March 29, 2019
  • 1 reply
  • 469 views

I'm trying to add the new AIR SDK to AnimateCC (version 19.1 Build 349). So I go to Help...Manage AIR SDK and this locks up Animate and seemingly Finder as well.

Has anyone else experienced this? Did you have any workarounds.

Any ideas/help/suggestions appreciated.

    This topic has been closed for replies.

    1 reply

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    April 1, 2019

    I haven't heard of this issue previously. If you have another computer for testing, can you retry using the same project and let us know? Also, if you have another project using which you can test and let let us know that would be useful as well

    Thanks,

    Preran

    F
    FingersCrossedAuthor
    Inspiring
    April 1, 2019

    I think it's an issue with running on one of the machines - it is an old 2012 iMac. On my other (newer & more performant) machine it works - providing I open an AIR project first. On the older machine it hangs even with an empty (new AIR for iOS) project or no project open at all (so I don't *think* it's related to the project). But, when I Force Quit Animate, I see the AIR SDK window briefly (just before everything is shut down as a result of the quit). This used to work seamlessly - but I've not regressed earlier than Animate19 yet.

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    April 3, 2019

    Thank you for letting us know. It looks like a system compatibility issue to me as well.

    Thanks,

    Preran

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