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Anny H.
Participating Frequently
March 10, 2022
Answered

My Audio Becomes Mute When I Import It

  • March 10, 2022
  • 1 reply
  • 2026 views

Hello! I'm using Adobe Animate for the first time and am having trouble importing audio.

 

I imported an audio file into the library, created a new layer, selected that layer, and dragged the audio onto the stage. But the audio won't play.

 

As you can see in the screenshot, the file's waveform appears blank in the library's preview window. It's as if I imported a mute audio file. But when I play the file outside Animate, I can hear it perfectly.  I tried importing a copy of the original audio file, but once again, its waveform dissapeared when it entered the library and I couldn't hear anything.

 

I'm not sure what I'm doing wrong. Could you help me? 

    This topic has been closed for replies.
    Correct answer _keyframer

    See this - it's likely your file isn't the correct sample and/or bit rate...
    https://helpx.adobe.com/animate/using/using-sounds.html

    1 reply

    _keyframer
    Community Expert
    _keyframerCommunity ExpertCorrect answer
    Community Expert
    March 10, 2022

    See this - it's likely your file isn't the correct sample and/or bit rate...
    https://helpx.adobe.com/animate/using/using-sounds.html

    Animator and content creator for Animate CC
      A
      Anny H.Author
      Participating Frequently
      March 10, 2022

      Thank you for reaching out! The audio I'm trying to use is a .wav file, 44kHz, 16 Bits. According to the article, Adobe Animate accepts that sample and bit rate. So I'm still not sure what the problem could be.

       

      I've attached another screenshot, this time showing the properties.

      Colin Holgate
      Colin Holgate
      Inspiring
      March 10, 2022

      It looks like your timeline is only 1 frame long, and the sound may not have gotten very loud in the first 1/24th of a second. Try scrolling down the timeline several seconds, and use F5 to add a new frame to that layer. Then you will see more of the sound's waveform.

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