My home page on adobe animate will not load

Forum|Forum|3 years ago
December 29, 2022
1 reply
160 views

when ever I load up adobe animate the home page is completely gray. If i want to start a new animation I have to go all the way to files and then new, it's incredibly annoying.

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kglad

Community Expert

reset your preferences. the most reliable way to do that is:

assign a custom keyboard shortcut, if none now exists.

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then reinstall animate

confirm your custom shortcut was reset

does the problem persist?

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