Skip to main content
A
alyseg51460878
Participant
May 7, 2020
Question

New Document setup window opens blank

  • May 7, 2020
  • 1 reply
  • 500 views

I have just purchased this software and I am unable to create a new document. When I try to, this is what I get: 

 

I am using a HP Zbook which was recommended for adobe products. I have had no problems with other CC programmes.

Can anyone help?

This topic has been closed for replies.

1 reply

n. tilcheff
n. tilcheff
Legend
May 7, 2020

Hi mate,

 

Most likely your answer is here:  https://community.adobe.com/t5/animate/updated-to-animate-2019-and-cannot-create-a-new-general-file-only-can-create-new-from-template/m-p/10465235?page=1#M193657

Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices