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Capysnot
Participant
September 4, 2021
Question

New mp3 sounds not importing

  • September 4, 2021
  • 2 replies
  • 178 views

I've been having a lot of trouble importing new audios recently. Every time I try and drop a sound in it gives me an error message along the lines of "cannot locate audio file." I've tried everything from installing older versions, deleting the program, restarting my computer, trying shorter audios, and using .wav/other audio formats. The weird thing is all of the older audios I've downloaded prior work perfectly fine, but now when I try importing a new one it doesn't work at all. Also I've been using the same website I always have to convert audio to mp3 (which is YouTube to mp3)  I'm just so frustrated at this point, I have no idea what could have happened or how to fix it

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2 replies

Adobe Employee
September 15, 2021

Hi @Capysnot 

This has been addressed in the latest Animate update - 21.0.9 released today. Please update your copy of Animate to the latest using Creative Cloud Desktop application to avail the fix.

Thanks, Sukhesh.

kglad
Community Expert
Community Expert
September 15, 2021

note: adobe updates get rolled-out to users at different times over a period of several days.  if you don't see an update in your cc app, wait.  it will appear within a few days.

kglad
Community Expert
Community Expert
September 4, 2021

try the previous version of animate, especially if you're using a mac.  the current version has several bugs related to sound.