New Project Error

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When I tried to create a new project by clicking "File", then "New" all it shows up is a black screen. I'm using MacOS Sonoma. Is there a way to fix this?

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kgladCorrect answer

Community Expert

if the above doesn't help, restart animate and retry. if that fails, restart your computer and retry

kglad

Correct answer

Community Expert

if the above doesn't help, restart animate and retry. if that fails, restart your computer and retry

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n. tilcheff

Legend

This old thread might give you some clues where to look for solutions:

https://community.adobe.com/t5/animate-discussions/updated-to-animate-2019-and-cannot-create-a-new-general-file-only-can-create-new-from-template/m-p/10465235

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Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation

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Nacari H.Author

Participant

Thank you sir! This and the comment below are great solutions!

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kglad

Community Expert

is the problem resolved?

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