No Devices found to Install Application during Post Publishing

Question

I am using Adobe Animate 2017 to create an iOS/Android App. I have not had any issues before with Post Publishing to my iOS devices to test my apps. Now when I select "Install application on the connected iOS device", my connected device does not appear in the table.

I checked the drivers, and the device is being recognized by my PC (in iTunes). I have tried multiple devices as well.

This was working fine just a few days ago, and I am not sure what has changed. I tried uninstalling Animate, iTunes, removed and reinstalled the Apple USB drivers, and downloaded SDK 27 - was using SDK 24 when the problem occurred. I also have powered off the device and refreshed the device list.

Any ideas?

Thank you!

Clay

Colin Holgate · Accepted Answer

Apple just updated iTunes to no longer support backing up of apps from your iOS devices. I wonder if the publish system was relying on that? I'll try to get an answer.

Check to see if iTunes is now 12.1, to see if you have the new version.

clayelmoretech · Answer

Ok - thanks to Colin for focusing in on the problem.

It was an issue with installing iTunes Version 12.7. However, it was not as easy as just uninstalling version 12.7 and rolling back to a previous version. Here are the steps I did to get back on track with being able to install the application on my iOS devices again.

1. Uninstall iTunes version 12.7

2. Open System Settings - Add or Remove Programs - we are going to remove the programs associated with iTunes that are not removed during an uninstall to ensure the older files are installed...these are the critical ones to getting things back to normal.

These are the programs that will be in the "Common Files/Apple" in the Program Files (32bit) and Program Files (x86) (64bit) folders.

3. Uninstall Apple Application Support (32-bit)

4. Uninstall Apple Application Support (64-bit)

5. Uninstall Apple Mobile Device Support

6. Download iTunes version 12.5 (I used 12.5.1) - I tried this with iTunes 12.6 and it did not work, so the issue seems to have been introduced with that version.

7. Install iTunes version 12.5

Other things I did that may have helped:

1. Updated the Apple drivers.

2. Reinstalled Animate 2017.5

3. Drank lots of Coffee.

4. Went on a 10 mile bike ride

I know this is a work around for now, and that Adobe hopefully will be making the updates necessary to allow us to use the latest iTunes.

Clay

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