No sound on iPhone and Mac products

Forum|Forum|5 years ago
December 11, 2020
9 replies
638 views

Getting feedback that people cannot hear sound from our Animate Canvas html5 web presentions on iPhone and Macbooks. Why is this happening and how do I or people with iPhones, etc. fix it?

Thank you!

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C

ClayUUID

Legend

Most browsers these days don't allow sound to be played until a page has been interacted with by the user.

https://webkit.org/blog/7734/auto-play-policy-changes-for-macos/

Inclusive Web AccessAuthor

Inspiring

Much appreciated. On desktop Safari/Chrome/Edge the sound works fine, and is user activated. On iPhone and Mac Book Air user activation doesn't play the audio in Safari nor Chrome.

One example of many sites with the capability (or lack thereof) is sitellites.com/whitehorse where clicking/tapping the sound button or pressing 's' on a keyboard starts the audio, or is supposed to anyway…

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