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Participant
September 1, 2021
Answered

Output directory could not be found. Will only publish to desktop.

  • September 1, 2021
  • 2 replies
  • 716 views

I am using 21.0.8 on a Mac running Big Sur 11.5.2. 

 

The problem I am encountering is with files that worked previously as well as new files. I am creating html5 ads and when I go to publish, I get the error that says "Output directory could not be found. Please update and try again." Initially, I thought that I either had moved the folder I was publishing to or I had a character in a file name that isn't allowed. I have double checked both of these things and didn't find anything wrong. I can publish to my desktop but the moment I make a new folder on the desktop to publish to, I get the same error. I have even tried naming the file and the folder with just one letter in the hopes that it really was a naming error I was missing. It did not work. I would prefer not to publish everything to my desktop as there will be a lot of files that I need to keep organized.

 

I have cleared Animate's preferences and uninstalled and reinstalled it. Any suggestions?

 

Thanks

    This topic has been closed for replies.
    Correct answer kglad

    using a folder with an illegal name is a known cause.

    2 replies

    ABOzayn
    Participant
    January 2, 2024

    Had this issue recently and found out my folder contained this > #3_folder. so I changed my folder to 3_folder without the # and worked fine.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 2, 2024

    using a folder with an illegal name is a known cause.

    JoãoCésar17023019
    Community Expert
    Community Expert
    September 1, 2021

    Hi.

     

    The current version has several issues in different areas. Perhaps this is another problem. I recommend that for now you install version 21.0.7 until a new one is released.

     

    Also, please report this issue to the team:

    https://www.adobe.com/products/wishform.html

     

    Regards,

    JC

    Audra5CB5Author
    Participant
    September 1, 2021

    Thank you so much for your reply. It does seem to have helped.

    JoãoCésar17023019
    Community Expert
    Community Expert
    September 1, 2021

    Got it.

     

    Do you mind uploading a video showing the issue happening?