panels and window go black

Forum|Forum|7 years ago
June 23, 2018
2 replies
1756 views

Hello,

For the past couple of days if I am working for more than 2 hrs and thirty minutes the stage, color panel, menu bar and pop up windows turn a solid black color. I am then forced to shut the program and restart. I have no idea what to do. Please help!

Thank you,

Justin Miller

This topic has been closed for replies.

Correct answer kglad

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

E

EyeballDoc

Known Participant

I have been using Adobe Animate for about a week. Takl about lost.... By pure accident I discovered that if I scroll up or down with my mouse, the scene goes black but only the screen. I tried to find what keyboard shortcut was linked to the scroll button but failed, Just though you shuold know.

Over and out, Eyeballdoc