panels and window go black

Question

Hello,

For the past couple of days if I am working for more than 2 hrs and thirty minutes the stage, color panel, menu bar and pop up windows turn a solid black color. I am then forced to shut the program and restart. I have no idea what to do. Please help!

Thank you,

Justin Miller

kglad · Accepted Answer

reset your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

(or remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac: /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

EyeballDoc · Answer

I have been using Adobe Animate for about a week. Takl about lost.... By pure accident I discovered that if I scroll up or down with my mouse, the scene goes black but only the screen. I tried to find what keyboard shortcut was linked to the scroll button but failed, Just though you shuold know.

Over and out, Eyeballdoc

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.