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tasha2000
Participant
Dec 8, 2022 3:17 PM UTC
Answered

Parameters disappear while exporting animated GIF

Hi guys,
I have a problem when I export my animation to GIF format.
So, I click "Export" -> "Export animated GIF" and want to change some parameters before save. For example, I choose parameter "Selective" and then all parameters just disappear. And this happens with all animations I make. Can be any solutions for this?

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kglad
kgladCorrect answer
Community Expert
Dec 8, 2022 5:13 PM UTC



uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


restart your computer 


use the desktop app to install animate 

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8 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Dec 8, 2022 4:19 PM UTC

i don't see that.

 

reset your preferences:

 

remove

 

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

 

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and /Users/<username>/Library/Preferences/Adobe/Animate/<version>/

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    tasha2000Author
    Participant
    Dec 8, 2022 5:00 PM UTC

    I deleted in Local folder "en_US" folder and in Roaming all folders and files. And restart my PC. Unfortunately it didn't work, all parameters in Export windows still disappear

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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    Dec 8, 2022 5:13 PM UTC



    uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


    restart your computer 


    use the desktop app to install animate 

    Translate
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