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slickback
slickback
Participating Frequently
September 23, 2022
Question

PLEASE, SUPPORT, HELP ME, NO ONE CAN HELP

  • September 23, 2022
  • 1 reply
  • 144 views

Im really tired with this, please guys help me. Animate just shuts down every time and I don't know what to do. Im trying to open it but after few secs it closes... I can send you screenshots, I can do everything but please, I dare you, HELP, IM TRYING FOR SO LONG AND NOTHING CAN HELP

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 24, 2022

    reset your preferences by removing:

     

    Win:

    C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

    C:\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

     

    Mac:

    /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/) \

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