Preference reset Flash CS5

Forum|Forum|8 years ago
April 10, 2018
1 reply
610 views

Not able to launch Flash CS5. Using El Capitan OS X. Not able to reset preferences, path 'Library/Application Support/Adobe/Flash CS5/<language>/' not found. Reinstall no help.

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Correct answer Preran

no, preferences not found on given paths. did full computer system search and no show. it's like they don't exist.

Can you try doing a clean uninstall using Use the Creative Cloud Cleaner Tool to solve installation problems and then try reinstalling?

Thanks,

Preran

kglad

Community Expert

you should be checking:

/Users/<username>/Library/Application Support/Adobe/<flash version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

M

mark@headTrix

Community Expert

Have you tried opening Animate while holding down Command + Option + Shift? That will reset the preferences.

Hope that helps!

cheers,mark

headTrix, Inc. | Adobe Certified Training & Consulting

C

chh7Author

Participating Frequently

Thank you, yes I tried that several times. Still won't open.

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