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Participant
February 21, 2017
Answered

Problem importing audio files

  • February 21, 2017
  • 1 reply
  • 1105 views

I'm new to I have been trying to import an .mp3 file into my HTML 5 Canvas file and have been unsuccessful. I have tried browsing through the forums and following some of the suggestions that I've seen and still getting a error dialog that just says Can't import 'file-name.mp3'. I'm on a Windows 7 machine.

I have tried:

  1. Installing Quicktime/iTunes.
  2. Saving out the .mp3 at lower bit rates
  3. I can import the wav version and it plays fine within the application, but when I publish it all I get is static. No audio.

I am new to Animate and could really use some help.

    This topic has been closed for replies.
    Correct answer kglad

    open in audition and resave with 44.1 sample rate

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 21, 2017

    open in audition and resave with 44.1 sample rate

    CapoKentAuthor
    Participant
    February 21, 2017

    That worked. Thank you.

    Chalk this one up to a newbie question

    kglad
    Community Expert
    Community Expert
    February 21, 2017

    you're welcome.