problem sign in

Forum|Forum|6 years ago
December 3, 2019
1 reply
481 views

I just downloaded Adobe Animate, but when I try to sign in with an email that I sign in Adobe Account, it keeps telling me that no account associated with the email address. Even though the previous Adobe app I sign in didn't have any problems with it.

Error

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Joseph Labrecque

Community Expert

Can you sign in at https://account.adobe.com/ using teh same credentials?

iztiAuthor

Participant

I already did it before

Preran

Legend

I did not quite get it. Are you able to successfully log into Adobe.com? If you are and are having an issue with just Animate, I suggest recreating your preferences http://adobe.ly/1JE8LIl and let us know if that helped. For urgent assistance, get in touch with us using this link https://adobe.ly/2WYE62m Use the chat button to get started.

Thanks,

Preran

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