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charlesn79540358
Inspiring
June 7, 2019
Answered

Publishing and testing taking forever

  • June 7, 2019
  • 4 replies
  • 564 views

Hello,

When publishing or testing HTML5/Canvas project they take forever to load. How to stop this from happening 5mins of waiting time.

Thank you,

Charles Nelson

    This topic has been closed for replies.
    Correct answer kglad

    if the problem is with all fla's:

    1. before reinstalling, reset your preferences: https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html

        (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                      C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                            Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                        /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

    2. if that fails and you're going to reinstall:

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

    use the desktop app to install your cc programs/trials

    4 replies

    kglad
    Community Expert
    Community Expert
    June 7, 2019

    use trial and error with a test fla.

    start by removing the top 1/2 of the library symbols.

    if no problem, use the test fla and remove the bottom 1/2 of the library symbols.

    once you find which 1/2 of the library contains the problem, remove the top 1/2 of that portion.

    etc

    charlesn79540358
    Inspiring
    June 7, 2019
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    June 7, 2019

    if the problem is with all fla's:

    1. before reinstalling, reset your preferences: https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html

        (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                      C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                            Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                        /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

    2. if that fails and you're going to reinstall:

    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

    use the desktop app to install your cc programs/trials

    n. tilcheff
    Legend
    June 7, 2019

    How?

    By finding the cause for such slowness and eliminating it.

    Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation