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January 16, 2021
Question

Random bitmap-based symbols turn red when I reopen files

  • January 16, 2021
  • 1 reply
  • 488 views

This happens repeatedly. Not all symbols but random ones involving bitmaps where I've made edits, like overlapping certain sections to alter the image using the lasoo and copy tools.

 

Error message: "could not load scene into memory. Your document may be damaged."

 

Red screen: https://i.paste.pics/7065398b5665d121997bfb7f1edfaa7d.png 

 

I have several complicated backgrounds that I need to recreate all over again. I can't keep doing this. Any ideas on why it's happening. 

 

Updating Animate and engaging hardware acceleration did nothing. 

 

 

    This topic has been closed for replies.

    1 reply

    JoãoCésar17023019
    Community Expert
    Community Expert
    January 16, 2021

    Hi.

     

    It's not safe to continue working in this situation.

     

    Try copying your entire main timeline to a new document - and possibly unused items in the Library - and see if solves the issue.

     

    Make a backup copy of your file before starting this process.

     

    Please let us know the result.

     

    Regards,

    JC