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Valhalla777
Participant
June 20, 2020
Question

Refund, unhappy

  • June 20, 2020
  • 1 reply
  • 174 views

I downloaded adobe animation to try it out. After a while I realized it wasnt for me. I had issues canceling my account and thought I had done it. I just got charged again for it and I'd like a refund. I havent used it since the 1st day I downloaded it. I dont have the money to keep using it.

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 21, 2020

these are user-to-user forums.  you'll need to contact support:

 

contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

 

p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months). 

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